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QUESTION AND ANSWERS
· My package is prepaid. Do I need to show any document when collecting it?
Yes. Please show your ID to the delivery associate / pick up station. It can be your Voters Card, Driver's License, Work ID or your Passport.
· Can someone collect my prepaid package on my behalf?
Yes. Please ensure your representative has the tracking number and a signed copy of your ID.
· If I prepaid for my item, can I still reject or return it?
Yes. We will refund you 100% of the cost of the item. Our customer service agent will contact you within 2 business days to initiate a refund. To find out more about our return and refund policy, go to https://www.hundredtenacademy.com/returns-policy/
· How do I cancel my order?
You can cancel your order by contacting our Customer Service here.
· Are all products on Hundred Ten Academy original and genuine?
Yes. We are committed to offering our customers only 100% genuine and original products.
Please contact us here if you think a product listed on our website does not meet these standards.
· How do I pay on Hundred Ten Academy?
You can choose from the different payment methods available on Hundred Ten Academy. Please find below the list of available payment methods:
You can find the payment methods during the final step of checkout in detail. Do not hesitate to contact our Customer Service for more information.
· Will I receive all the items in my order at once?
Yes you will, because all our products are available always.
· Do I need an account to shop on Hundred Ten Academy?
No, you don't need an existing account to shop with us. Simply register within 1 minute.
· How do I place an order?
Shopping on Hundred Ten Academy is easy! Once you have found the product you want to buy, just follow the steps below:
Once your order is placed, we will either automatically confirm it by notifying you via Email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. If you are unsure of whether your order has been confirmed or not, please contact us here a few hours after your order placement.
· How can I return my product?
Step 1: Log your return request
Call our customer care or contact us here to create your return.
Step 2: Return your product
1. If you bought your products at one of our stations, please return to the location with receipt of payment.
2. If you selected a drop-off station, please drop your package at your selected drop off station following the given instructions (no shipping charges will apply).
· Are there any hidden costs or charges if I order from Hundred Ten Academy?
There are no hidden costs or charges when you order from Hundred Ten Academy. All costs are 100% visible at the end of the checkout process.
How can I track my Order
1. We will send you regular updates about the status of your order via emails and SMS.
2. You can call, text or email us here.