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QUESTION AND ANSWERS
package is prepaid. Do I need to show any document when collecting it?
Please show your ID to the delivery associate / pick up station. It can be your
Voters Card, Driver's License, Work ID or your Passport.
someone collect my prepaid package on my behalf?
Please ensure your representative has the tracking number and a signed copy of
I prepaid for my item, can I still reject or return it?
will refund you 100% of the cost of the item. Our customer service agent will
contact you within 2 business days to initiate a refund. To find out more about
our return and refund policy, go to https://www.hundredtenacademy.com/returns-policy/
do I cancel my order?
You can cancel your order by contacting our Customer
Are all products on Hundred Ten Academy
original and genuine?
are committed to offering our customers only 100% genuine and original products.
us here if you think a product listed
on our website does not meet these standards.
do I pay on Hundred Ten Academy?
choose from the different payment methods available on Hundred Ten Academy.
Please find below the list of available payment methods:
find the payment methods during the final step of checkout in detail. Do not
hesitate to contact our Customer Service for more information.
I receive all the items in my order at once?
will, because all our products are available always.
I need an account to shop on Hundred
don't need an existing account to shop with us. Simply register within 1
do I place an order?
on Hundred Ten Academy is easy! Once you have found the product you want
to buy, just follow the steps below:
order is placed, we will either automatically confirm it by notifying you via
Email, or we will call you for confirmation in case we need more details.
Please note that this confirmation is a mandatory step before we ship your
order. If you are unsure of whether your order has been confirmed or not,
please contact us here a few hours after your order
How can I return my
Step 1: Log your return request
Call our customer care or contact us
here to create your return.
Step 2: Return your product
1. If you bought your products at one
of our stations, please return to the location with receipt of payment.
2. If you selected a drop-off station,
please drop your package at your selected drop off station following the given
instructions (no shipping charges will apply).
there any hidden costs or charges if I order from Hundred Ten Academy?
no hidden costs or charges when you order from Hundred Ten Academy. All
costs are 100% visible at the end of the checkout process.
How can I track my
1. We will send you regular updates
about the status of your order via emails and SMS.
2. You can call, text or email us here.